Harmony Singer 2 is a compact yet powerful vocal processing pedal from TC-Helicon. However, in some cases, the device may fail to connect to VoiceSupport, causing difficulties when updating firmware or configuring settings. The article below guides you through safe and effective methods to resolve this issue.
Why does HARMONY SINGER 2 not connect to VoiceSupport?
The most common reason why HARMONY SINGER 2 is not recognized by VoiceSupport is corrupted firmware or an interrupted update process caused by an unstable USB connection. In this situation, VoiceSupport cannot communicate with the pedal, and the firmware must be reinstalled manually.
Other common causes include:
- Unstable USB port on the computer
- MIDI access conflicts with other applications
- Corrupted firmware file or incomplete firmware update
Solution: Manually reinstall firmware for HARMONY SINGER 2
Manual firmware installation is the most effective way to “wake up” Harmony Singer 2 when VoiceSupport no longer detects the pedal.
1. Prepare a MIDI sending application
You need to install a manual MIDI file transfer tool. The most commonly used and user-friendly option is Bome Send SX, which is available for free.
2. Make sure the computer is not occupying the USB/MIDI port
Before starting the firmware update, close all running applications, especially:
- Google Chrome
- DAWs such as Cubase, Studio One, Ableton
- Any software that uses MIDI
This helps prevent connection conflicts during the firmware transfer process.
3. Connect Harmony Singer 2 correctly
- Power off the pedal
- Connect the USB cable to a rear USB port on the computer for better stability
- Power on the pedal while holding the footswitch and the TONE button
- The pedal will enter Boot Mode
The top LED will flash blue for a few seconds, then change to flashing yellow, indicating that the pedal is ready to receive firmware.
4. Send the firmware to the pedal
- Launch Bome Send SX
- Select Harmony Singer 2 in the “MIDI Out” section
- Load the correct firmware file specifically for Harmony Singer 2
- Send the firmware file to the pedal
Once the process is complete, Harmony Singer 2 will reboot automatically and return to normal operation.
Important notes
Only use the correct firmware file intended for Harmony Singer 2. Sending an incorrect firmware file may cause serious damage and render the pedal unusable.
When should you contact technical support?
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You should contact a professional technical support team if you experience any of the following:
- The pedal cannot enter Boot Mode
- The LED does not flash blue or yellow
- Bome Send SX does not detect a MIDI Out device
- The pedal does not power up after firmware reinstallation
These symptoms may indicate an internal hardware issue.
Conclusion
Harmony Singer 2 not being recognized by VoiceSupport does not necessarily mean the pedal is faulty. In most cases, manually reinstalling the firmware following the correct procedure will restore stable operation. As long as the correct tools and STEPS are used, the recovery process is safe and effective.