Detailed guide to Sennheiser warranty procedures & conditions in Vietnam

Hoàng Bảo Khoa - Official Warranty Service Center of Sennheiser in Vietnam

For many years, Sennheiser users in Vietnam had to accept a rather inconvenient warranty process: products were typically sent to Singapore (the nearest official Sennheiser service hub) for inspection. This resulted in long waiting times, higher shipping costs, and limited visibility over the repair progress causing significant disruptions, especially for businesses and professionals who rely on their equipment.

Today, Hoàng Bảo Khoa has officially become the authorized Sennheiser Warranty Service Center in Vietnam, providing in-country receiving, inspection, repair, and parts replacement. Customers simply send their equipment to hoàng bảo khoa and receive fast, transparent service without the delay of overseas processing.

1. Warranty eligibility & duration

Sennheiser guarantees that all newly purchased Professional Audio products from authorized retailers (excluding accessories) are eligible for warranty service if manufacturing defects, material issues, or workmanship problems occur within 24 months from the date of purchase. This ensures full protection for customers using professional equipment in audio production, broadcasting, live events, or content creation.

Important note: the warranty applies only to products listed in the official Sennheiser Professional catalog. Consumer audio models or products not listed in the catalog may follow different warranty terms depending on the retailer or distributor.

2. Warranty coverage & exclusions

During the warranty period, if a device fails due to manufacturing issues or defective components under normal use and correct operation, Sennheiser will provide repair or parts replacement in accordance with its official policy. The goal is to restore the product to optimal performance without additional repair charges for issues covered by warranty.

However, the warranty does not apply to the following parts and situations:

• Wear-and-tear accessories such as rechargeable or disposable batteries, earbud covers, ear pads, cable clips, foam windscreens, carrying cases, and similar items. These components naturally degrade over time and are not considered manufacturing defects.
• Damage caused by misuse, improper operation, unstable power sources, drops, impact, liquid exposure, chemical contamination, or storage in unsuitable environments. Warranty is also void if the device has been repaired, disassembled, or modified by an unauthorized service provider, or if the serial number/label is tampered with.
• Minor cosmetic defects that do not affect the product's performance, such as small scratches or slight color variations, are not treated as warranty issues.

3. How to request Sennheiser warranty service

To ensure a smooth and efficient warranty process, customers should follow the STEPS below:

1. Keep the original invoice or warranty card. This is required to verify the purchase date, retailer, and first-owner status.
2. When an issue occurs, contact the service center and provide detailed information. Customers may report via phone, message, Zalo Business, fanpage, email, in-person visit, or through authorized dealers, then send the product to the service center.
3. The technical team will inspect and diagnose the issue. Additional information may be requested if needed.
4. Products are processed on a first-in, first-out basis to avoid backlog. If major repairs require parts ordered from Sennheiser, the customer will be notified of the extended timeline.
5. Customers are contacted once the repair has been successfully completed.
6. The product is transferred to the logistics team for return delivery completing the process.

Estimated processing time: typical inspection and repair take 1 - 2 weeks. In special cases involving parts availability, logistics delays, or customs procedures, the process may extend to up to 4 weeks.

4. Additional notes on Sennheiser warranty

• Repairs or replacements during the warranty period do not extend the original 24-month warranty, unless required by local regulations or distributor policy.
• Warranty benefits generally apply only to the original purchaser. Resold or second-hand products may not be eligible depending on Sennheiser’s terms.
• Sennheiser and Hoàng Bảo Khoa are not responsible for data loss, business interruption, or indirect damages caused by device malfunction. Warranty covers hardware-related defects only.
• Legal consumer rights (if applicable) remain protected and are not reduced by Sennheiser’s warranty policy.

5. When to request warranty & when to reconsider

You should submit a warranty request immediately if you experience the following issues and are certain they are not caused by physical damage or improper use:

• Noticeable audio malfunctions (e.g., dropouts, distortion, channel loss, abnormal noise), power issues, or intermittent operation under normal use - these typically indicate internal hardware faults.
• Microphones, connectors, or internal components not functioning correctly despite correct usage.

Conversely, issues related to normal wear, such as worn ear pads, loose charging ports due to long-term use, degraded batteries, or broken cables from aging are not covered. To avoid losing warranty eligibility, keep all included accessories, avoid unauthorized repairs, and store equipment properly as instructed.

If you purchased from Hoàng Bảo Khoa and need support for Sennheiser product inspection or warranty in Vietnam, please contact hoàng bảo khoa the official authorized service center for the fastest assistance.