Sennheiser headphone warranty is a common concern among users of professional monitoring headphones, studio reference models, and premium entertainment headsets. A frequently asked question is whether included accessories such as cables, earpads, adapters, or headbands are covered under warranty.
As the official warranty center of Sennheiser in Vietnam, Hoàng Bảo Khoa directly receives and processes warranty claims in accordance with the brand’s global standards and policies.
Warranty scope for headphones by Sennheiser
According to the policy from Sennheiser, warranty applies to technical defects originating from the manufacturer during the valid warranty period. This usually includes:
- Driver defects (speaker diaphragm) caused by the manufacturer.
- PCB defects (for wireless headphones).
- Bluetooth connection issues (if any).
- Other internal technical defects not caused by external factors.
The specific warranty period depends on each Sennheiser headphone model and distribution region, typically ranging from 12 to 24 months.
Are headphone accessories covered by warranty?
For included accessories, the warranty policy may differ from the main headphone unit. Typically:
- Detachable cables: May be covered if the defect is manufacturing-related and within the warranty period.
- Earpads, leather-covered headbands: Usually considered natural wear and tear and are not covered if damaged through normal use.
- Adapters, converters: Not covered under warranty.
Whether warranty is accepted depends on technical evaluation and the manufacturer's warranty policy at the time of product reception.
.jpg)
When are accessories not covered by warranty?
Accessories may be denied warranty in the following cases:
- Natural wear over time.
- Tears or breakage due to mechanical impact or improper storage.
- External repairs or modifications outside the official system.
- Non-genuine purchase or mismatched serial number.
To ensure your rights, users should carefully check the Sennheiser warranty procedure and contact the official Sennheiser Service Center in Vietnam.
How to check the warranty for Sennheiser headphones
- Check the serial number on the product.
- Compare with the purchase invoice from an authorized dealer.
- Contact the official service center to confirm the warranty period.
Hoàng Bảo Khoa, as the official Sennheiser Service Center in Vietnam, directly receives, inspects, and handles products according to the manufacturer’s technical standards, ensuring transparency and compliance.
Frequently Asked Questions about Sennheiser Headphone Warranty
Are Sennheiser headphone earpads covered by warranty?
Earpads are usually considered wear-and-tear parts and are not covered if damaged through normal use. Each case will be inspected individually.
Are Sennheiser headphone cables covered if defective?
If a detachable cable is defective due to manufacturing issues and still within the warranty period, it may be accepted and handled according to the Sennheiser warranty policy.
Are imported (gray-market) headphones eligible for warranty in Vietnam?
Warranty depends on global warranty policies and product conditions. The service center will check the serial number to confirm the specific coverage.
Conclusion
Sennheiser headphone warranty may apply to accessories depending on the type and cause of the defect. To ensure your rights, users should contact the official service center for inspection and accurate advice according to Sennheiser standards.