If you are using a Sennheiser microphone or wireless device and want to clearly understand your warranty benefits, conditions, and the repair costs after the warranty expires, the content below will give you a clear and complete overview — based on the brand’s official policies and practical notes specific to Vietnam.
Sennheiser provides warranty coverage for technical faults, material defects, or manufacturing issues within the applicable warranty period. After the warranty expires, your device can still be repaired using genuine Sennheiser parts, with costs depending on the specific repair category and replacement components, which are quoted after inspection. This ensures long-term reliability, stable performance, and peace of mind throughout the product’s lifespan.
1. Warranty period for popular Sennheiser product lines
Most “ Professional Audio” products (including wireless Microphones, Professional Audio systems, etc.) are covered by a 24-month (2-year) warranty from the date of purchase, if bought as an official new product from Sennheiser or an authorized dealer. When purchased from Hoàng Bảo Khoa, customers also receive the full 24-month official warranty.
This means popular Microphone series such as EW 100 G4, EW 300 G4, EW-D, EW-DP, EW-DX, XS Wireless, D6000, etc., if purchased officially with valid invoice and serial number, are eligible for the full 24-month warranty according to the global policy.
Some shops in Vietnam list “12-month warranty,” which may be their own internal policy (not the official manufacturer policy). If you are uncertain about the seller’s credibility, you should always request CO/CQ and a clear invoice to ensure the product is genuine and your 24-month warranty is valid.
2. Conditions for official warranty coverage
- The product must be purchased from an authorized distributor or dealer of Sennheiser.
- A purchase invoice/receipt clearly showing the purchase date and product model is required to verify the warranty period.
- The product serial number must match the sales and warranty records; the product must not be opened, repaired, or modified by any unauthorized party, otherwise the warranty becomes void.
- The issue must be due to a “defect in material or workmanship,” meaning a manufacturer-related fault in components or assembly. Damage caused by misuse, impact, dropping, water ingress, battery wear, or normal wear and tear is not covered.
- Consumable accessories and parts subject to wear (batteries, mic foam, headphone headbands, cables, cases, etc.) are not covered by warranty.
3. When components need replacement & when repair fees apply
If the device encounters internal faults due to manufacturing defects such as RF boards, receivers/transmitters, capsules, or internal components—and is still within the warranty period, the authorized service center will repair or replace the parts free of charge (including parts and labor).
If the product is out of warranty or the issue is caused by user error (dropping, impacts, moisture, unauthorized disassembly, incorrect power use, battery issues, wear and tear, etc.), repair can still be requested, but the cost will follow the official service price, which includes parts + labor + shipping (if applicable).
Additionally, if you send your device for inspection and the issue is found to be non-warranty related, or if you decline the repair quote, an “inspection fee” may be charged depending on the service center’s policy.
4. About the cost of replacing capsules, bodypacks, antennas, RF boards
If you need to replace a capsule, antenna, bodypack, etc., you should send the device to an authorized service center for an accurate quotation. Rest assured that if the device is still under the 2-year warranty and the fault is factory-related, the replacement will be free.
Any “price for capsule/transmitter replacement” you find online that does not come directly from an authorized service center is for reference only and may not reflect Sennheiser’s official service pricing.
5. Hoàng Bảo Khoa - Authorized distributor & warranty service center
Hoàng Bảo Khoa is one of the official authorized dealers/distributors and warranty centers for Sennheiser products: providing warranty support and repairs for genuine Sennheiser microphones and audio devices.
If your device needs repair, Hoàng Bảo Khoa is the place where you can submit your product for official service, genuine part replacement, and maintenance without having to send it overseas (typically Singapore for customers in Vietnam).
6. Conclusion & recommendations
Sennheiser offers a standard 24-month warranty for professional audio products. Manufacturer defects are repaired or replaced free of charge during the warranty period. However, consumable parts such as batteries, accessories, mic foam, etc., are not covered. When the warranty expires or for user-caused damage, repair costs follow the official service price, and replacement part costs depend on the model, region, and service center. Therefore, you should always check carefully when purchasing, keep your invoice and serial number, and send your device to an authorized service center such as hoàng bảo khoa to ensure your rights.