Remember to Update
SWITCH-6 requires the latest firmware to be installed on VOICELIVE 3, VOICELIVE TOUCH 2, or PLAY ELECTRIC. If you don’t have it, you can download it for free via VoiceSupport – our free app for PC/Mac. Just follow the steps below:
• Download and install VoiceSupport
• Connect your TC Helicon unit to your computer using the supplied USB cable
• Launch VoiceSupport
• After the updates have downloaded, click on the Firmware tab
• Click on the topmost firmware version. It will likely say “New” next to it
• Allow the update process to complete. DO NOT UNPLUG OR REBOOT YOUR UNIT.
• The device will come back to normal operating status on its own If you have trouble connecting to
VoiceSupport, try the steps in this HELP FAQ.